I’m talking about low pay customer service jobs here. I currently moonlight as a coffee shop girl and let me tell you, it’s not as easy as it looks.
First off, last night we had to call the cops because some gentleman was jerking off in the parking lot.
Second, you are there to serve so you are pretty much acting the whole time unless someone you genuinely like comes into the store.
That’s not really a bad thing, but having had a brief “real” sales job at a newspaper previously (before it went out of business, hello social media) this job feels a LOT like sales, minus the great pay and incentives.
- You are to have a smile on your face at all times and greet everyone with an overzealous hello. *This one makes people’s day, especially in the morning… so it’s a positive*
- If you’re good at your job you will remember their order, name, kid’s names, work, hobbies, kid’s hobbies, dogs name.
- Up sell. Up sell. Up sell.
- Look nice. Arrive early. Do your best every, single, day.
- If you’re lucky — or cursed (depending which way you look at it) you’ll have opportunities to advance up the ranks. Head barista, shift supervisor, assistant manager, with about a .10 cent raise.
- You’ll laugh a lot, or cry a lot, but you’ll never fail to meet interesting people along the way.
- You will definitely get yelled at and talked down too should something go wrong and you piss the wrong customer off.
- If you are aware, you’ll gain valuable skills… mostly the ability to smile back at someone who is screaming their order at you asking for “less foam”.
Is it worth it in the end?
Let’s not knock anyone for earning an honest wage, but let’s call it for what it is at the same time.
The reason for this post?
Dude, someone was jerking off in the parking lot…and we are earning minimum wage to make them a coffee.
Onward and upward my friends. This is just a shoutout to the men and women in customer service and the real sh*t they have to put up with. It’s okay to love the job and it’s okay to use it as a stepping stone as well.
From the bottom of my heart, I see you out there working away and I salute you.